AV + network support
Tell us what broke.
Submit ProPresenter, lights, sound, UniFi, computer, and general AV issues here. Include the room/site, what you expected, and what happened. “It hates me” is valid emotionally, less useful diagnostically.
What happens after you submit?
It becomes a ticket. Staff triages it, assigns it, works it, and may reply asking for more info.
1. New
Your request lands in the queue.
2. In progress / waiting
Staff is working it or waiting on something.
3. Resolved / closed
The issue is fixed or archived.